Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Request a demo or free trial
• Subscribe to our newsletter
• Register for an account
• Contact customer support

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing information (for paid services)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Device information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For more information, please see our Cookie Policy.

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2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain our services
• Process your transactions
• Send service-related communications
• Provide customer support

2.2 Communication

• Respond to your inquiries
• Send marketing communications (with your consent)
• Send important updates and announcements
• Request feedback and surveys

2.3 Improvement and Analytics

• Analyze usage patterns and trends
• Improve our website and services
• Develop new features and functionality
• Conduct research and analysis

2.4 Legal and Security

• Comply with legal obligations
• Prevent fraud and abuse
• Protect our rights and property
• Ensure security of our systems

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3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

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4. Data Sharing and Disclosure

4.1 We May Share Your Information With:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: Partners who help us provide our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your data for third-party marketing without your consent
• Transfer data to countries without adequate protection (unless with appropriate safeguards)

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

Note: While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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6. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights:

6.1 Right to Access

You have the right to request copies of your personal data.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete data.

6.3 Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

6.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data.

6.5 Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

6.6 Right to Object

You have the right to object to our processing of your personal data.

6.7 Right to Withdraw Consent

You have the right to withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at:
Email: info@theainexus.co.uk
We will respond to your request within 30 days.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for 2 years after closure
• Contact Form Submissions: Retained for 3 years
• Marketing Data: Retained until you unsubscribe
• Transaction Records: Retained for 7 years (legal requirement)

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8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

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9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically.

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12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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13. Supervisory Authority

If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with a supervisory authority:

UK Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113